Your account
Sign in and secure your account
Reset your password, set up an authenticator and review where you are signed in.
Before you start
You need access to your account’s email inbox. For authenticator setup, have your password and an authenticator app ready.
On this page
Reset a forgotten password
- Open Login and choose Forgot your password?.
- Enter the email address used for your account and select Send reset link.
- Open the email and follow its link. Choose a new password with at least 12 characters, then select Save new password.
- Sign in with the new password.
Set up two-factor authentication
- Sign in and open Account security.
- Under Two-factor authentication, confirm your password and choose Set up authenticator.
- Scan the QR code with your authenticator app. If scanning does not work, expand Can’t scan the QR code? and enter the setup key in the app.
- Enter the six-digit Authentication code and select Verify and enable.
- Use Save codes to save your recovery codes securely, away from the device you use to sign in. Each code works once.
Check where you are signed in
In Account security, check Your active sessions to see where you are signed in. If you do not recognise one, sign out of your other sessions, then review your account security.
If you still cannot sign in
- Make sure you use the verified email address for your account or invitation.
- If a six-digit code is rejected, check that your device’s date and time are correct and use a fresh code.
- If you have lost access to your email or authenticator, contact support. Describe the problem without sending passwords, setup keys or recovery codes.